Refund Policy - Skinea

At Skinea, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.

Customers may request a refund or replacement within 7 days of receiving their order if the product arrives damaged, defective, or incorrect.

To request a refund, please contact our customer support team with your order number and clear photos of the product.

For hygiene and safety reasons, opened or used skincare products cannot be returned or refunded unless they are defective or damaged upon arrival.

Once your request is reviewed and approved, the refund will be processed using the original payment method or another suitable method agreed upon by both parties.

Shipping charges are non-refundable unless the return is due to an error on our part.

Skinea reserves the right to refuse refund requests that do not meet the conditions outlined in this policy.