Refund Policy
At Skinea Global, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our refund policy below.
Return Eligibility
Items must be returned within 7 days of delivery.
Products must be unused, unopened, and in their original packaging with all seals intact.
Due to the nature of skincare products, opened or used items cannot be returned for hygiene and safety reasons unless the product is defective or damaged.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us at email@skinea.com within 48 hours of delivery, along with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
How to Request a Return or Refund
To initiate a return, contact our support team at email@skinea.com with your order number and reason for the return.
Once your request is approved, we will provide instructions on how and where to send the item.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Return Shipping Costs
If the return is due to our error (wrong item, damaged product, etc.), we will cover the return shipping costs.
If the return is due to a change of mind, the customer is responsible for return shipping charges.
Non-Refundable Items
Gift cards.
Items purchased on sale or with a discount code (unless defective).
Opened or used skincare products (unless defective or damaged on arrival).
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please first check with your bank or card provider, as processing times vary. If you've done this and still haven't received your refund, contact us at email@skinea.com.
Contact Us
For any questions regarding returns or refunds, please reach out to us at:
Email: email@skinea.com
Phone: +92 XXX XXXXXXX